Click the thumbnail to review the facilitator guide document below:
Click the thumbnail to review the facilitator guide document below:
Summary: Virtual Instructor-Led Training (VILT)
This virtual instructor-led training (VILT) is designed for corporate employees seeking to enhance their productivity and efficiency in a digitally driven work environment. The training aims to improve project completion rates by at least 10% by addressing common time management challenges and equipping learners with practical tools and techniques for better task prioritization and collaboration.
Training Purpose: To improve employee productivity by addressing inefficiencies in time management, task prioritization, and the use of digital collaboration tools.
Learning Objectives:
Terminal Learning Objectives:
Apply the Eisenhower Matrix to prioritize high-impact tasks.
Identify strategies to minimize distractions and improve workflow using email and productivity tools.
Develop a personalized time management plan using digital tools like Trello.
Enabling Learning Objectives:
Conduct a time audit to recognize time-wasting habits.
Categorize and organize tasks based on urgency and importance in a practical exercise.
Evaluate task completion techniques that reduce interruptions.
Target Audience:
Corporate employees working in digital or hybrid environments.
Training Materials and Equipment:
Daily task mapping and goal-setting worksheet.
Eisenhower Matrix Template (digital/printable with quadrant instructions).
Job aid and multimedia resources for using Trello to support personalized time management planning.
This session combines self-reflection with hands-on application to ensure that learners leave with actionable strategies to better manage their time and responsibilities in the digital workplace.
Click the thumbnail to review the storyboard document below:
Camtasia video: Supporting Mental Health in the Workplace
Summary of Job Aid: Supporting Mental Health in the Workplace
Showcases The Right Company, Inc.’s commitment to employee mental health support.
Highlights available resources, including:
Confidential counseling services
Peer support networks
Stress management tools
Flexible work arrangements
Reinforces employee rights under the Americans with Disabilities Act (ADA).
Emphasizes the company’s dedication to providing reasonable accommodations for mental health challenges.
Promotes an inclusive, stigma-free workplace culture.
Features real employee testimonials to build trust and relatability.
Ends with a clear call to action for employees needing support.
Reassures employees they are not alone, and that the company is devoted to helping everyone thrive.
Click the thumbnail to review the storyboard document below:
Vyond Video: Welcome To Your First Day At Maximum Care Senior Living
Summary: This microlearning video introduces new hires to their first day at Maximum Care Senior Living.
It covers essential information, including the daily schedule, job responsibilities, and policies.
The video also familiarizes employees with the workplace layout, introduces key equipment for their role, and emphasizes effective communication with team members.
Guides documenting care accurately in the reporting system to ensure compliance and quality service.
This video serves as a quick, engaging guide to help new hires feel confident and prepared in their new role.
Click the thumbnail to review the document
See Sample Course Below:
Summary of Job Aid: Recognize and Report Phishing Emails
The job aid titled "Recognize and Report Phishing Emails" serves as a practical resource to help employees identify and manage potential phishing threats. Designed as a concise "cheat sheet," this tool empowers users with actionable information to complete tasks independently and effectively.
The job aid includes the following categories:
1. Evaluate the Email’s Authenticity
2. Scrutinize Email Content and Links
3. Review Attachments and Greetings
4. Verify the Sender’s Claims
5. Report and Remove Suspicious Emails
Each category is accompanied by visuals to enhance understanding and retention. This job aid reinforces key concepts from the Cyber Security course, specifically focusing on the objectives to detect, protect, and respond to potential threats. By encouraging proactive reporting of malicious emails, it helps safeguard sensitive information in the workplace.
Summary of Job Aid: Emergency Call Center Process
This job aid is a practical resource designed to assist remote call center agents in effectively categorizing and prioritizing customer-reported emergencies. By using this aid, agents can provide high-quality service to customers worldwide.
Here are the key benefits:
Categorization of Emergencies:** Helps agents identify and classify different types of emergencies reported by customers.
Priority Sorting:** Guides agents in determining the urgency level of each emergency, ensuring critical issues are addressed promptly.
System Code Selection:** Provides a clear framework for selecting the appropriate system code that corresponds to the type of emergency, facilitating efficient reporting and response.
Key Concepts Reinforced:
Effective Communication: Encourages clear and precise dialogue with customers regarding their emergencies.
Timeliness: Emphasizes the importance of quick assessment and response to urgent situations.
Consistency: Ensures that all agents follow a uniform process, leading to reliable and consistent service across the organization.
By following this job aid, call center agents can enhance their ability to respond to emergencies, ultimately improving customer satisfaction and support.